Returns & Refunds
We want you to be completely satisfied with your purchase from Green Care. We always aim to give you the best value and quality of service every time you shop with us. Please check the items carefully for suitability before you open the packaging or before the item is installed or used. Keep your receipt safe and all the packaging as they will be required as proof of purchase if the item needs to be sent back to us.
16 Day Guarantee
We give you 16 days to decide whether the products you have bought from us are just what you expected and are what you need. If you decide they are not what you require then we’ll either exchange them or offer a full refund. Products must be unused in their original packaging, together with the receipt. Phone 07775 895 341 to arrange collection. The 16 day returns policy does not apply to all purchases. If the product is perishable, such as seeds and plants or software (unless proven to be faulty) or if the goods are either personalised or made to the customers specification then they are excluded from the returns policy.
30 Day Guarantee
Contact us within 30 days of receipt and we will offer you a repair, exchange or refund. This must be accompanied by your receipt.
Cancelling Your Order
You have the right to cancel your order within 7 days of delivery. Items must be unopened and unused.